Privacy Policy

This page explains how Fixera handles personal information when you browse our website or use the Fixera mobile app. It is a clear summary of our practices — not a substitute for notices shown in-app at account creation or booking.

## Information we collect

- Account details such as name, phone number, and login credentials - Booking details including service type, preferred time, and service location - Vehicle information needed to perform maintenance correctly - Support messages you send through WhatsApp, phone, or in-app channels - Basic technical data from the website or app (for example device type and approximate usage signals) used to keep services reliable

## How we use information

We use this information to create and manage bookings, dispatch mechanics, process payments, send status updates, improve coverage and service quality, and respond to support requests. We do not sell your personal information.

## Sharing

We share only what is needed to deliver the service — for example sharing your name, location, vehicle details, and booking notes with the assigned mechanic, or with payment and infrastructure providers that process transactions and host our systems under appropriate safeguards.

## Retention and security

We keep information for as long as needed to provide services, meet legal obligations, and resolve disputes. We apply reasonable technical and organizational measures to protect data, though no method of transmission or storage is completely risk-free.

## Your choices

You can update account details in the app, decline non-essential communications where offered, and contact support to ask questions about your information. Some data is required to complete a booking; without it we may be unable to fulfill the service.

## Contact

For privacy questions, use the WhatsApp or phone support options on our homepage, or reach us through the Fixera app.