Terms of Service

By using the Fixera website or mobile app, you agree to these service terms. Booking policies shown in the app before you confirm an order also apply and control for that visit.

## Who we serve

Fixera provides on-demand car maintenance in covered zones in Greater Cairo. You must provide accurate contact, vehicle, and location details so we can dispatch safely and complete the job.

## Booking and confirmation

Orders are placed and confirmed in the Fixera app. Prices, estimated duration, included work, and any on-site notes are shown before you confirm. A booking is subject to zone availability and mechanic scheduling; we may propose a new time if the original slot cannot be fulfilled.

## Payments

Payment methods and totals are displayed in the app. You authorize Fixera to charge the selected method for the confirmed service and any fees disclosed at booking or cancellation time.

## Cancellations and changes

Cancellation rules and fees are shown in the app when you book and when you cancel or reschedule. Please cancel as early as possible so we can free the mechanic for other customers.

## On-site service

Mechanics perform work at the location you provide. You are responsible for safe access to the vehicle and for confirming the correct car. Additional parts or work outside the booked scope require your approval before proceeding.

## Availability and limitations

Service depends on coverage zones, traffic, weather, parts availability, and scheduling. Fixera may refuse or stop a visit when conditions are unsafe or the requested work cannot be completed professionally on site.

## Liability

We aim for careful, professional workmanship. To the extent permitted by applicable law, Fixera’s responsibility for a completed service is limited to remedying defects in work we performed or providing a reasonable remedy consistent with the booking. We are not responsible for pre-existing vehicle conditions unrelated to the booked service.

## Contact

Questions about these terms can be raised through in-app support or the WhatsApp and phone options on our homepage.